Privacy Policy
Privacy Policy
Last Updated: July 08, 2026
Male’s Towing & Recovery respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request a quote, schedule a service, make a payment, use our shopping cart, or communicate with us online, by phone, by email, or by text message.
Male’s Towing & Recovery is a Texas-based transportation and recovery company providing vehicle transport, equipment hauling, towing, recovery, and logistics services. We are committed to safe, professional, and timely transportation solutions for individuals, dealerships, auctions, businesses, and commercial clients.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Company Information
This website is owned and operated by:
Male’s Towing & Recovery
Phone: 903-241-1122
Email: Transport@malestowing.com
Address: 510 E Loop 281 STE B 237, Longview, TX 75605
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: By Appointment
2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit a form, request a quote, book a service, make a payment, use our shopping cart, upload files, or communicate with our team.
This information may include:
Name
Phone number
Email address
Billing address
Pickup and delivery locations
Vehicle, equipment, or load details
VIN, license plate, make, model, year, or other vehicle-identifying information
Service request details
Photos, documents, notes, or other materials you submit
Payment, invoice, deposit, refund, or transaction-related information
Communications you send to us by phone, email, text message, online form, or other methods
Any other information you choose to provide
We may also collect basic website usage information automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website
General location information
Cookie and analytics data
3. How We Use Your Information
Male’s Towing & Recovery may use your information to:
Respond to quote requests, questions, and service inquiries
Schedule towing, recovery, hauling, vehicle transport, or logistics services
Confirm pickup, delivery, and service-location details
Dispatch drivers, equipment, or service partners
Contact you about your service request, appointment, payment, invoice, or order
Process payments, deposits, refunds, invoices, and online transactions
Provide receipts, confirmations, and service updates
Provide customer support
Evaluate vehicle, equipment, or load details
Review photos, documents, or notes related to a service request
Improve our website, services, operations, and customer experience
Maintain business, tax, accounting, insurance, and operational records
Prevent fraud, misuse, unauthorized activity, unsafe service requests, or illegal activity
Protect our rights, property, customers, employees, drivers, and service partners
Comply with legal, regulatory, law enforcement, insurance, or contractual obligations
We only collect and use information that is reasonably necessary for our business, service, safety, legal, and operational purposes.
4. Payments, Shopping Cart, and Online Transactions
Our website may include online checkout, shopping cart features, invoice payments, service deposits, custom payment links, or other transaction options.
When you make a payment online, your payment information may be processed by a third-party payment processor. Male’s Towing & Recovery does not intentionally store full credit card or debit card numbers on our website.
Payment and transaction information may be used to:
Process payments and deposits
Confirm transactions
Issue receipts
Prevent fraud
Handle refunds or disputes
Maintain accounting, tax, and business records
Complete service-related orders or requests
Your use of any third-party payment processor may also be subject to that provider’s own terms, privacy policy, and security practices.
5. Service-Related Location Information
Because towing, recovery, hauling, vehicle transport, and logistics services require pickup, delivery, and service-location details, we may collect and use location-related information that you provide.
This information may be used to:
Prepare quotes
Confirm service areas
Dispatch service
Coordinate with drivers or service partners
Complete towing, recovery, transport, hauling, or delivery jobs
Communicate about arrival times, access instructions, or location changes
Maintain job, insurance, invoice, and service records
Please provide accurate location information so we can safely and properly complete the requested service.
6. Photos, Documents, Vehicle Information, and Job Materials
If you send photos, documents, vehicle details, equipment details, VIN information, license plate information, load details, claim-related materials, or other job-related information, we may use that information to:
Evaluate your service request
Prepare a quote or estimate
Determine the proper equipment or transport method
Dispatch the appropriate driver or service provider
Complete the job
Process invoices, payments, refunds, or claims
Maintain service, insurance, and business records
Please do not submit sensitive personal information unless it is necessary for the requested service.
7. How We Share Information
We do not sell your personal information for money.
We may share limited information when reasonably necessary to operate our business, provide services, complete your request, protect safety, comply with legal obligations, or maintain business operations. This may include sharing information with:
Payment processors
Website hosting providers
Shopping cart, checkout, or invoice platforms
Scheduling, dispatch, or logistics systems
Email, phone, text message, or communication providers
Drivers, subcontractors, towing operators, transport partners, or service partners when needed to complete a job
Dealerships, auctions, commercial clients, or authorized representatives involved in the requested service
Insurance providers, adjusters, or claims representatives, when applicable
Legal, regulatory, law enforcement, or government authorities, when required or permitted by law
Business advisors such as accountants, attorneys, consultants, or IT support providers
Successors or parties involved in a business transfer, merger, acquisition, restructuring, or sale of business assets, if applicable
We only share information when it is reasonably necessary for business, service, safety, legal, insurance, accounting, or operational purposes.
8. Communications, Calls, Emails, and Text Messages
When you contact Male’s Towing & Recovery, submit a form, request a quote, book a service, make a payment, or provide your contact information, we may contact you by phone, email, text message, or other communication methods regarding your inquiry, service request, appointment, quote, payment, invoice, order, refund, or customer support matter.
Message and data rates may apply for text messages.
You may opt out of promotional messages at any time. For text messages, you may be able to reply “STOP” to unsubscribe, where applicable. However, we may still contact you about active services, payments, invoices, safety matters, legal matters, or customer support issues.
9. Cookies, Analytics, and Website Tracking
Our website may use cookies, tracking pixels, analytics tools, advertising tools, or similar technologies to help the website function properly, understand visitor activity, improve performance, and support marketing or advertising efforts.
These technologies may help us understand:
Which pages are visited
How users interact with the website
How visitors find our business online
Whether website forms, calls, or other features are working properly
How to improve our website and customer experience
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
10. Third-Party Links and Services
Our website may include links to third-party websites, payment platforms, map services, social media pages, review platforms, advertising networks, or other external services.
Male’s Towing & Recovery is not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you use.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect the personal information we collect.
However, no website, online payment system, email system, phone system, text message system, or internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, misuse, or disclosure will never occur.
You are responsible for providing accurate information and for using caution when sharing information online or electronically.
12. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including business, service, legal, tax, accounting, insurance, dispute resolution, safety, fraud prevention, and recordkeeping purposes.
The length of time we retain information may depend on:
The type of information
The reason it was collected
The status of your service request or transaction
Legal, tax, accounting, insurance, or operational requirements
Whether the information is needed to resolve disputes, prevent fraud, or protect legal rights
13. Your Privacy Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, insurance, accounting, safety, fraud prevention, dispute resolution, or service-related recordkeeping requirements.
You may also request to stop receiving promotional communications from us. We may still retain and use information when necessary to complete services, process payments, maintain records, resolve disputes, prevent fraud, protect safety, or comply with legal obligations.
To make a privacy request, contact us at:
Email: Transport@malestowing.com
Phone: 903-241-1122
We may need to verify your identity before processing certain requests.
14. Texas Privacy Rights
If you are a Texas resident, you may have certain privacy rights under applicable Texas privacy laws, depending on whether those laws apply to our business and your relationship with us.
Where applicable, these rights may include the ability to:
Confirm whether we process your personal information
Access certain personal information we maintain about you
Correct inaccuracies in your personal information
Request deletion of certain personal information
Obtain a copy of certain personal information in a portable format
Opt out of certain uses of personal information, such as targeted advertising, sale of personal data, or certain profiling activities, where applicable
Exercise privacy rights without unlawful discrimination or retaliation
To submit a Texas privacy request, contact us at:
Email: Transport@malestowing.com
Phone: 903-241-1122
We may need to verify your identity before processing your request. If we deny a request, you may contact us to ask for reconsideration or appeal the decision, where required by applicable law.
15. Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
16. Sensitive Information
Please do not submit sensitive personal information unless it is necessary for the requested service. Sensitive information may include Social Security numbers, driver’s license numbers, financial account numbers, medical information, biometric information, or other highly sensitive personal details.
If a service request requires certain sensitive or regulated information, we will use it only for the purpose for which it was provided and as otherwise permitted or required by law.
17. Refunds and Transaction Records
If you request a refund, we may use your contact information, payment details, invoice history, service records, order details, and communication history to review and process the request.
Refunds are handled according to our separate Refund Policy, if applicable.
18. Do Not Track and Browser Signals
Some browsers may offer “Do Not Track” or similar privacy signals. Because there is not currently a uniform industry standard for responding to these signals, our website may not respond to all such browser settings.
Where required by applicable law, we will honor legally recognized opt-out preference signals or privacy requests.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.
20. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us:
Male’s Towing & Recovery
Phone: 903-241-1122
Email: Transport@malestowing.com
Address: 510 E Loop 281 STE B 237, Longview, TX 75605
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: By Appointment